Shipping policy
IMPORTANT USA SHIPPING NOTES
We are now shipping orders to the USA using Delivered Duties Paid (DDP) services - this means we collect the tariffs and duties from you at checkout and pay it on your behalf when we ship your order so you won't get stung by any extra processing fees when your parcel arrives!
Some good news! Books and comics have a 0% duty so those items aren't effected by these new tariff rules.
IMPORTANT EU SHIPPING NOTES
Orders Under €150 are delivered with taxes and duties paid: For all orders with a total value below €150 (excluding taxes and shipping), we ensure a hassle-free shopping experience.
These orders are delivered with all taxes and duties fully collected and paid.
When you place your order, you will pay the total amount at checkout, which includes all applicable taxes, shipping fees and import duties. You won't be subjected to any additional charges or fees upon delivery.
Orders Over €150: If your order exceeds a total value of €150 (excluding taxes and delivery), you won't be required to pay taxes during the checkout process.
Instead, taxes and duties will be settled upon delivery through your country's shipping duty system.
Our Import One-Stop-Shop (IOSS) VAT Intermediary details are;
EUify OSS B.V.
Prinses Margrietplantsoen 33
2595 AM, Den Haag
The Netherlands
Info@euify.eu
GENERAL SHIPPING INFO
PLEASE MAKE SURE THE ADDRESS YOU ENTER ON THE ORDER FORM IS CORRECT BEFORE SUBMITTING YOUR ORDER. If you enter the wrong address, please email us ASAP at shinyswordpress@gmail.com. The address you enter on the order form is where we'll be sending it to, so please be sure it's the right one!
Me and Stef package and ship everything from my studio in the UK, through the Royal Mail.
Tracking numbers are not available on the regular international shipping options but tracked shipping options are now available for some international locations.
We ship orders at least once a week - usually around the start and the end of the week.
For UK orders, packages should arrive within a week and for international, 3-6 weeks. Sometimes international orders can take a little bit longer than this (most likely during holiday seasons such as Christmas).
The international post will be delivered by your local post service - they might be worth contacting if you've been waiting a while!
ORDERS NOT ARRIVING/DAMAGED ORDERS/WRONG ADDRESSES
If your order has not arrived within two months of us shipping it, please get in touch.
If your order arrives damaged, please send me photos of the packaging and the product itself. Without photos I cannot claim for compensation for your order, so it's very important that you send these.
Please make sure your address is up to date. If you order with the wrong address and your order is returned to me, I will get in touch with the email address linked to your order. From there I can offer a partial refund for the item (but not shipping) or resend your order if you pay again for postage, but items can get damaged in the round trip, so please make sure your address is correct!
Unclaimed items take around 3 months to get back to me, and items with incorrect addresses roughly take 2 months.